Responsible Gaming Policy

Introduction

Hobart is committed to providing a safe, fair, and controlled gambling environment for all customers using hobartcasino.com. This Responsible Gaming Policy explains the measures available to help customers manage their gambling activity, the protections in place for vulnerable persons, and the standards expected when using our services. Gambling on Hobart is intended strictly as a form of entertainment. It is not a way to generate regular income, recover financial losses, solve personal difficulties, or replace employment.

While many people use online Casino services, Casino games online, pokies, roulette, and other Casino games without experiencing harm, gambling can involve financial and emotional risks for some individuals. For that reason, Hobart applies a protective approach based on prevention, player control, account restriction tools, age verification, and access to support.

This policy is written for users in Australia and reflects responsible gambling principles commonly recognised across the Australian market, including consumer protection, harm minimisation, and prevention of underage gambling. Where relevant, Hobart also refers customers to independent support providers that specialise in gambling-related assistance.

By using hobartcasino.com, customers are expected to read this policy carefully and use the available tools if gambling stops being enjoyable or begins to affect finances, relationships, work, study, or wellbeing.

Core Responsible Gaming Principles

Hobart applies the following responsible gaming principles across the website and customer account environment:

• gambling must remain a leisure activity and not be treated as a financial strategy;
• customers should only gamble with money they can afford to lose;
• customers should never attempt to chase losses;
• gambling should not take priority over family, employment, education, health, or social obligations;
• vulnerable persons and minors must not be permitted to access gambling products;
• effective tools should be available to help customers limit or stop gambling activity;
• customer protection requests should be taken seriously and actioned in a timely and technically reliable manner.

These principles apply whether a customer is engaging with an online Casino, Casino online products, pokies-style games, roulette, or other Casino games offered through the platform.

Gambling as Entertainment Only

Gambling outcomes are based on chance, probability, and game rules. Even where skill or strategy plays a partial role in some formats, there is no guaranteed method of winning and no system that can eliminate risk. Because of this, gambling on Hobart should only ever be approached as entertainment.

Customers should not:

• rely on gambling to pay bills, rent, loans, or other living expenses;
• use gambling to recover previous losses;
• borrow money to gamble;
• gamble when upset, under stress, or affected by alcohol or other substances;
• continue gambling for extended periods without breaks;
• regard winnings as expected income.

If a customer feels pressure to keep playing, increase stakes beyond their comfort level, or hide gambling behaviour from others, these may be warning signs that additional controls or support are needed.

Personal Limits Feature

Hobart provides a Personal Limits section within the customer account to support informed and controlled gambling behaviour. This feature allows customers to place restrictions on their account before harmful patterns develop, or at any time if they wish to reduce gambling activity.

The Personal Limits section is designed to give customers direct control over how much they can deposit, lose, wager, or how long they can continue gambling. It also includes stronger protective options such as cooling-off periods and self-exclusion.

Where a customer applies a stricter limit, Hobart will generally implement the change immediately. This is because reducing access to gambling activity lowers the risk of immediate harm.

Where a customer requests to relax, increase, or remove an existing limit, the change will not take effect straight away. A delay, often referred to as a cooling period or waiting period, applies before the higher limit becomes active. This delay is a critical responsible gambling safeguard because decisions to increase limits can sometimes be made impulsively, particularly after losses or during periods of emotional stress.

In practical terms:

• a decrease to a deposit, loss, or wager limit takes effect immediately or as soon as technically possible;
• an increase to a deposit, loss, or wager limit is subject to a delay before activation;
• a request to shorten a protective restriction may also be delayed or refused where appropriate from a harm minimisation perspective;
• once a self-exclusion has started, it should not be reversed before the exclusion period expires, except where law or platform rules specifically require otherwise.

Customers are strongly encouraged to set limits at the earliest opportunity, rather than waiting until gambling becomes difficult to control.

Types of Limits

Hobart makes the following responsible gaming controls available through the Personal Limits framework or by request through [email protected].

Deposit Limit

A deposit limit restricts how much money a customer can add to their account over a defined period.

• The limit may be set on a daily, weekly, or monthly basis.
• Once reached, no further deposits will be accepted until the relevant period resets.
• A request to lower the limit takes effect immediately.
• A request to increase the limit is delayed before it becomes active.

Deposit limits are useful for customers who want a firm spending boundary before play begins.

Loss Limit

A loss limit restricts the amount a customer can lose within a set period.

• The limit is generally calculated based on deposits and net gaming outcomes during the relevant timeframe.
• Once the limit is reached, further gambling activity may be restricted until the period resets.
• Lowering the limit takes effect immediately.
• Increasing the limit is delayed before activation.

Loss limits can help reduce the risk of chasing losses and making impulsive decisions after unfavourable outcomes.

Wager Limit

A wager limit restricts the total amount a customer can stake over a defined period, regardless of whether the outcomes are wins or losses.

• This limit applies to turnover or total betting activity.
• It can be set for daily, weekly, or monthly periods where available.
• A lower wager limit takes effect immediately.
• A higher wager limit is subject to a delayed activation.

Wager limits can be particularly useful for customers who spend long periods on online Casino or Casino games and want to moderate the intensity of play.

Cooling-Off Period

A cooling-off period is a short-term break from gambling.

• During the cooling-off period, the customer cannot access gambling functions on the account.
• The account remains restricted for the full selected period.
• Cooling-off is suitable for customers who want time away from pokies, roulette, or other Casino games without entering a longer self-exclusion arrangement.
• At the end of the cooling-off period, access may be restored in accordance with account and verification requirements.

A cooling-off period is intended as a preventative measure and should be considered where gambling is becoming frequent, stressful, or difficult to stop.

Self-Exclusion

Self-exclusion is a more serious and longer-term protective tool for customers who need to stop gambling access entirely.

• During self-exclusion, the account will be blocked from gambling activity.
• The customer must not attempt to open new or duplicate accounts.
• Marketing or promotional contact should be suppressed where operationally applicable.
• The self-exclusion remains in force for the chosen or agreed period.
• Reactivation, where permitted after expiry, may require additional review and confirmation.

Self-exclusion should be used where a customer believes continued access to gambling presents a risk of harm.

Self-Exclusion by Request

If a customer cannot access the relevant account settings, requires urgent help, or wants Hobart to apply a manual restriction, they should contact [email protected] and clearly state the action requested.

To avoid delay, the customer should include:

• full name registered on the account;
• registered e-mail address;
• the request type, such as cooling-off, self-exclusion, or permanent account blocking where available;
• the duration requested, if relevant;
• a clear statement that the restriction is being requested for responsible gambling reasons.

Once a self-exclusion or manual block request is received, Hobart will process the request as soon as reasonably possible. In some cases, identity confirmation may be required before the request is fully actioned, particularly where account security concerns arise. However, responsible gambling restrictions should be prioritised in a way that reduces ongoing access risk.

Customers who request self-exclusion should log out of all sessions and must not attempt to bypass the restriction. Opening a new account after requesting self-exclusion undermines the protective purpose of the measure and may result in closure of linked accounts.

Remaining Funds During Restriction

Where a self-exclusion or manual block is applied, any remaining account balance will be handled in accordance with applicable terms, verification requirements, anti-money laundering controls, and account review procedures.

This may include:

• verification of the customer’s identity before any withdrawal is processed;
• review of the account for security, fraud, or regulatory purposes;
• return of eligible cleared funds to the verified payment method or another approved method where necessary;
• withholding of funds where required by law, regulation, or platform rules pending review.

Customers should use [email protected] for any questions relating to balances after account restriction. Communication regarding responsible gambling restrictions should remain in writing to ensure a clear compliance record.

Account Monitoring and Safer Play Indicators

Responsible gambling also requires customer awareness. Hobart encourages customers to monitor their own behaviour and act early if any warning signs appear.

Potential indicators of gambling-related harm include:

• spending more than planned;
• depositing repeatedly in a short period;
• gambling to recover losses;
• hiding gambling from family or friends;
• neglecting work, study, or household responsibilities;
• becoming anxious, frustrated, or distressed when gambling;
• using borrowed funds or money needed for essentials;
• finding it difficult to stop even when no longer enjoying the activity.

If one or more of these indicators applies, the customer should consider setting stricter Personal Limits, taking a cooling-off period, or requesting self-exclusion.

Protection of Minors

Hobart operates on a strict 18+ basis. Persons under the age of 18 must not open an account, deposit funds, or use any gambling services available on hobartcasino.com. This standard applies regardless of whether the underage person has the consent of a parent, guardian, or other adult.

To support this requirement, Hobart may carry out know your customer checks and age verification procedures at registration, before deposits or withdrawals, or at any other point considered necessary from a compliance or risk perspective. Accounts may be restricted while verification is pending.

Age and Identity Verification

Hobart may request documents or information to verify:

• full legal name;
• date of birth;
• residential address;
• identity and payment method ownership.

If Hobart determines or reasonably suspects that an account is being used by a person under 18, the account will be suspended or closed as appropriate, and any related case will be reviewed under applicable legal, regulatory, and internal control procedures.

Parental Responsibility and Device Security

Parents and guardians are encouraged to take active steps to prevent underage access to gambling content. This is especially important where devices are shared within a household.

Recommended measures include:

• keeping account credentials private;
• not saving passwords on shared devices;
• using device locks and restricted user profiles;
• supervising minors’ internet access;
• installing filtering or blocking software.

Examples of filtering tools that may assist include:

• Net Nanny
• CyberPatrol

No filtering tool is perfect, but such software can form part of a broader household strategy to reduce the risk of minors accessing online Casino or Casino games online content.

Financial Safety and Good Gambling Habits

Customers should adopt practical habits that support safer gambling. Hobart recommends that customers:

• set a spending budget before they start playing;
• decide in advance how much time they will spend gambling;
• take regular breaks;
• keep track of deposits, wagers, and losses;
• avoid gambling when tired, upset, or intoxicated;
• never use funds intended for rent, food, bills, education, or care obligations;
• step away immediately if gambling ceases to be enjoyable.

Customers searching for terms such as casino hobart, casino in hobart, casino in hobart australia, hobart casino hotel, or even practical queries like hobart casino opening hours should still approach any gambling service with the same level of caution. Convenience, familiarity, or entertainment value does not remove the underlying financial risk associated with gambling products.

External Help and Support

Hobart supports early intervention and encourages any customer experiencing difficulty to seek independent advice. In addition to using internal account restriction tools, customers may contact specialist support organisations.

Independent resources include:

• Gamblers Anonymous – peer support fellowship for people seeking help with compulsive gambling. Source: https://gamblersanonymous.org
• Gambling Therapy – international online support, multilingual advice, and practical guidance for affected individuals. Source: https://www.gamblingtherapy.org
• GamCare – information, support, and treatment resources relating to gambling harms. Source: https://www.gamcare.org.uk

For Australia-specific assistance, customers may also seek help through nationally recognised gambling support pathways, including state and territory services where available. A commonly used starting point is Gambling Help Online. Source: https://www.gamblinghelponline.org.au

These organisations operate independently from Hobart. Contacting them does not affect a customer’s right to request restrictions on their Hobart account through [email protected].

Internal Handling of Responsible Gambling Requests

Hobart treats responsible gambling communications as a compliance priority. When a customer contacts [email protected] regarding limits, cooling-off, or self-exclusion, the request should be handled with clarity, sensitivity, and appropriate urgency.

Hobart may:

• acknowledge receipt of the request;
• request information necessary to identify the correct account;
• apply the requested restriction or, where needed, a stronger protective restriction;
• prevent reversal of a restriction before the required period expires;
• retain records of the request for compliance and audit purposes.

Where there is any ambiguity in the customer’s message, Hobart may interpret the request conservatively in favour of customer protection. For example, a message indicating loss of control or urgent need to stop gambling may be treated as a self-exclusion request rather than a general enquiry.

Data, Compliance, and Record Keeping

Responsible gambling measures rely on accurate account information and documented actions. Hobart may retain records relating to:

• limit settings and amendments;
• cooling-off and self-exclusion requests;
• account verification outcomes;
• communication relating to responsible gambling concerns;
• actions taken to restrict access or process remaining balances.

Such records support regulatory compliance, account security, and customer protection. They may also be required to demonstrate that Hobart acted appropriately when a customer requested assistance.

Policy Review and Customer Responsibility

This Responsible Gaming Policy may be updated from time to time to reflect operational improvements, legal developments, or changes to responsible gambling standards in Australia. The latest version published on hobartcasino.com will apply from the date of publication unless otherwise stated.

Customers remain responsible for:

• reviewing this policy periodically;
• using the available Personal Limits tools;
• providing accurate account information;
• contacting [email protected] promptly if gambling becomes difficult to manage.

Conclusion

Hobart aims to maintain a responsible, transparent, and protective gambling environment. Gambling should always remain an enjoyable leisure activity and never become a source of financial pressure, personal distress, or harm. Through Personal Limits, cooling-off options, self-exclusion tools, age verification controls, and access to external support services, Hobart seeks to reduce risk and support safer play across all relevant products, including online Casino, pokies, roulette, and other Casino games.

Any customer who needs help controlling gambling activity, restricting account access, or requesting a manual block should contact [email protected] without delay.