Privacy Policy

Effective date: 14 April 2026

This Privacy Policy explains how Hobart, operating the website hobartcasino.com, collects, uses, stores, discloses and protects personal information in connection with its gambling and related services. This document is written for users in Australia and is intended to reflect the requirements that may apply under the Privacy Act 1988 (Cth), the Australian Privacy Principles, anti-money laundering and counter-terrorism financing obligations, consumer protection expectations, and, where relevant to offshore processing or international users, recognised data protection standards including GDPR principles.

Hobart is committed to handling personal information in a lawful, fair and transparent manner. Because Hobart provides regulated gambling-related services, we are legally required to collect and process certain personal information to create and manage accounts, verify identity, process bets and payments, monitor responsible gambling risks, and comply with legal and regulatory obligations. By registering an account, using hobartcasino.com, or otherwise engaging with our services, you acknowledge that your personal information will be processed as described in this Privacy Policy. Where consent is required by law, registration and continued use of the service may constitute that consent, subject always to your rights under applicable law.

This Privacy Policy applies to personal information collected through hobartcasino.com, associated customer support interactions via [email protected], and other lawful sources connected to the provision of Hobart services, including services that may be searched for using terms such as hobart casino, casino hobart, casino in hobart, casino in hobart australia, hobart casino hotel, online Casino, Casino online, Casino games, Casino games online, pokies and roulette.

Who We Are

For the purposes of applicable privacy law, Hobart is the entity responsible for determining how and why your personal information is processed in relation to the website hobartcasino.com. In privacy law terms, this means Hobart acts as the data controller or equivalent responsible entity.

If you have any privacy-related questions, requests or complaints, you may contact us by email only at:

[email protected]

Introduction to Our Data Processing Obligations

Hobart operates in an environment where strict verification, record-keeping, player protection and transaction monitoring requirements may apply. This means we cannot offer gambling services, including services connected with Casino games online, without collecting and using certain personal information.

In particular, we may need to process personal information to:

• verify your age and identity;
• determine whether you are eligible to use the service;
• process deposits, withdrawals, bets, wins and losses;
• detect fraud, cheating, bonus abuse, collusion, money laundering and other prohibited conduct;
• comply with know your customer, sanctions screening, anti-money laundering and counter-terrorism financing obligations;
• respond to customer enquiries and resolve disputes;
• maintain platform security, integrity and operational continuity; and
• meet reporting, audit and legal obligations.

If you do not provide information required by law or necessary for service delivery, Hobart may be unable to open your account, process transactions, allow gameplay, or continue providing access to the platform.

Information We Collect

The categories of personal information we collect depend on how you use hobartcasino.com and the services you request. We may collect the following:

Information You Provide Directly

• full name;
• date of birth;
• residential address;
• email address;
• telephone number, where supplied;
• username or account identifier;
• password and account security credentials;
• payment details submitted by you;
• responsible gambling settings or self-imposed account restrictions;
• preferences relating to marketing or communications; and
• any information included in correspondence with customer support.

Account and Gambling Activity Information

• registration data;
• account status and verification status;
• deposit and withdrawal history;
• betting and wagering history;
• gameplay records across products such as pokies, roulette and other Casino games;
• bonus participation and redemption records;
• account balance history;
• device-linked logins and session activity; and
• records relating to restrictions, suspensions, chargebacks, complaints or disputes.

KYC, Identity and Verification Information

To comply with legal and regulatory requirements, Hobart may request and process identity verification documents and supporting evidence, including:

• government-issued identification documents such as passport or driver licence;
• proof of address documents such as utility bills or bank statements;
• source of funds or source of wealth information where required;
• payment method verification materials;
• facial verification or selfie checks where implemented by a verification provider; and
• sanctions, politically exposed person, fraud or watchlist screening results.

Transaction and Financial Information

• payment processor reference numbers;
• transaction timestamps and values;
• currency and payment method details;
• withdrawal destination information;
• chargeback or reversal records; and
• fraud risk indicators connected with financial behaviour.

Technical and Usage Data

When you access hobartcasino.com, we may automatically collect:

• IP address;
• browser type and version;
• device type, model and operating system;
• language settings;
• access times and dates;
• referring URLs;
• pages viewed and clickstream data;
• cookie identifiers and similar tracking data;
• geolocation data inferred from IP or device settings, where lawful; and
• server, application and security logs.

Correspondence and Support Records

If you contact us by email at [email protected], we may collect:

• the contents of your message;
• attachments you provide;
• records of complaint handling;
• notes made by support staff;
• any evidence submitted to verify your identity or support a dispute; and
• outcomes of your enquiry.

How We Use Your Information

Hobart uses personal information only where there is a lawful basis to do so. Depending on the circumstances, this may include performance of a contract, compliance with legal obligations, legitimate business interests, public interest obligations, and consent where applicable.

We may use your information for the following purposes:

Providing and Managing Your Account

• to register and administer your account;
• to authenticate your identity when you log in;
• to process bets, gameplay participation, wins, losses, deposits and withdrawals;
• to manage bonuses, promotions and account settings; and
• to communicate necessary service notices.

Legal and Regulatory Compliance

• to verify age and identity;
• to undertake KYC checks;
• to monitor transactions for suspicious activity;
• to comply with AML/CFT obligations;
• to maintain records required by law;
• to fulfil requests from regulators, law enforcement or courts; and
• to enforce exclusions, account closures or service restrictions where legally necessary.

Fraud Prevention and Platform Security

• to detect unauthorised account access;
• to identify multi-accounting, collusion, cheating or bonus abuse;
• to prevent payment fraud, identity theft and account takeover;
• to analyse security incidents and maintain system resilience; and
• to protect Hobart, its users and business partners from unlawful conduct.

Customer Support and Dispute Resolution

• to respond to questions and requests;
• to investigate complaints or technical issues;
• to review gameplay, payment or verification matters;
• to document customer interactions; and
• to manage legal claims or account disputes.

Research, Analytics and Service Improvement

• to understand how users interact with hobartcasino.com;
• to improve website functionality and user experience;
• to test system performance and detect faults;
• to conduct internal reporting, audits and business analytics; and
• to develop safer, more effective and more secure services.

Where practical, Hobart may use aggregated or de-identified information for analysis and reporting.

Marketing Communication

Hobart may use limited personal information to send service-related and, where permitted by law, marketing communications about products, features, updates or offers connected to hobartcasino.com.

Marketing-related data may include:

• your name;
• email address;
• account activity trends;
• product preferences;
• bonus participation history; and
• communication preferences.

Hobart will not rely on marketing communications to override legal or responsible gambling restrictions. If your account is excluded, suspended, self-restricted or otherwise ineligible, we may suppress marketing communications accordingly.

You can opt out of marketing emails at any time by:

• using the unsubscribe function included in the relevant email, where available; or
• contacting [email protected] and requesting that marketing communications stop.

Please note that opting out of marketing does not prevent Hobart from sending non-promotional messages that are necessary for account administration, legal compliance, security warnings, transaction confirmations, or changes to terms and policies.

Obtaining Personal Information

Hobart collects personal information through several lawful channels.

Information Collected From You

We collect information directly when you:

• create an account;
• complete registration or verification forms;
• upload identification documents;
• make deposits or withdrawal requests;
• place bets or participate in Casino games online;
• set responsible gambling limits;
• contact [email protected]; or
• otherwise interact with hobartcasino.com.

Information Collected Automatically

We collect technical and behavioural data automatically through cookies, logs, software development tools, fraud monitoring tools and security systems when you visit or use the site.

Information Collected From Third Parties

We may also receive personal information from third-party providers, including:

• identity verification providers;
• fraud prevention and risk-scoring providers;
• payment processors and financial institutions;
• sanctions and politically exposed person screening databases;
• analytics and technical service providers;
• game providers;
• affiliated companies within the Hobart group, where applicable; and
• public registers, regulators or law enforcement bodies where disclosure is lawful.

Where we obtain information from third parties, we will process it in accordance with this Privacy Policy and applicable law.

Data Recipients

Access to personal information is limited to those who need it for legitimate business, legal or operational purposes. Depending on the circumstances, your information may be accessed by:

• authorised employees handling compliance, payments, security, customer support, responsible gambling, legal or technical operations;
• management personnel with a genuine operational need to review specific records;
• affiliated entities within the Hobart corporate group, where required for administration, compliance or support; and
• contracted service providers acting on Hobart’s instructions.

All such access should be subject to confidentiality obligations and, where appropriate, data processing terms.

Releasing Data to Third Parties

Hobart may disclose personal information to third parties where this is necessary, proportionate and lawful. This may include disclosure to:

Payment and Banking Partners

• payment gateways;
• card processors;
• e-wallet providers;
• banks; and
• fraud monitoring services connected with payments.

Verification and Compliance Providers

• KYC verification vendors;
• AML/CFT screening providers;
• identity authentication providers; and
• risk and fraud intelligence services.

Technical and Service Providers

• hosting providers;
• cloud infrastructure providers;
• cybersecurity vendors;
• analytics providers;
• customer support software providers; and
• game and platform suppliers.

Legal and Regulatory Bodies

Hobart may disclose personal information where required or authorised by law, including to:

• courts and tribunals;
• law enforcement agencies;
• regulatory authorities;
• government bodies;
• dispute resolution bodies; and
• tax or financial crime authorities.

Corporate Transactions

If Hobart is involved in a merger, acquisition, restructuring, financing transaction, sale of assets or similar corporate event, personal information may be disclosed to advisors and transaction counterparties subject to appropriate confidentiality and lawful handling requirements.

Hobart does not sell personal information in the ordinary commercial sense.

International Data Transfers

Some service providers used by Hobart may be located outside Australia. As a result, personal information may be stored or processed in other jurisdictions. Where cross-border disclosure occurs, Hobart will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy obligations, including through contractual safeguards, due diligence, access controls and security standards.

Where GDPR-type standards are relevant to a transfer, Hobart seeks to implement appropriate safeguards for international processing.

Data Retention

Hobart retains personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting, dispute resolution and regulatory obligations.

In particular:

• identity verification and transaction records may be retained for at least 5 years where required for AML/CFT compliance;
• customer support and dispute records may be retained for the period necessary to manage claims, complaints and audit requirements;
• technical logs may be retained for security, fraud prevention and operational purposes for an appropriate and limited period; and
• some records may be retained longer where required by law, regulatory expectation, court order, or legitimate legal defence needs.

Once retention is no longer required, Hobart will take reasonable steps to securely destroy, delete or de-identify personal information.

Where a user requests erasure after the expiry of mandatory retention periods, Hobart will assess the request in line with applicable law. Please note that the right to erasure is not absolute, especially where records must be maintained for compliance, fraud prevention, legal claims or public interest reasons.

Security of Your Data

Hobart applies technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• account access protected by unique ID and password controls;
• encryption of data in transit using current transport security protocols;
• encryption or equivalent protection for sensitive data at rest where appropriate;
• role-based access limitation;
• audit logging and monitoring;
• network and application security controls;
• fraud detection tools;
• document handling restrictions for KYC records;
• staff confidentiality obligations and training; and
• incident response and breach management procedures.

No internet transmission or storage environment can be guaranteed as completely secure. For that reason, users should also take reasonable steps to protect account credentials, avoid sharing login details, use secure devices, and notify Hobart promptly via [email protected] if they suspect unauthorised activity.

Cookies and Similar Technologies

Hobart may use cookies and similar technologies on hobartcasino.com to:

• maintain session functionality;
• remember user preferences;
• support security and fraud detection;
• analyse traffic and usage patterns; and
• improve website performance.

Depending on how the website is configured, some cookies may be strictly necessary for operation, while others may support analytics or service improvement. You can generally manage cookie preferences through your browser settings, although blocking essential cookies may affect site functionality.

Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• request access to personal information held about you;
• request correction of inaccurate, out-of-date, incomplete or misleading information;
• request deletion of personal information where retention is no longer required and no legal exception applies;
• object to or request restriction of certain processing in limited circumstances;
• withdraw consent where processing is based on consent, without affecting prior lawful processing; and
• complain about how your personal information has been handled.

If you wish to exercise any of these rights, please contact:

[email protected]

To protect your account and personal information, Hobart may require you to verify your identity before actioning a request.

Complaints and Contacting Us

If you believe Hobart has not handled your personal information properly, you may contact us first so that we can investigate and respond:

[email protected]

Please provide enough detail for us to identify your account and understand the issue. We may request additional information where reasonably necessary to investigate your complaint.

If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant supervisory or regulatory authority. In Australia, this may include the Office of the Australian Information Commissioner, depending on the nature of the complaint. If another data protection regime applies to your circumstances, you may also have rights to complain to the competent supervisory authority in that jurisdiction.

Children and Age Restrictions

Hobart services are intended only for adults who are legally permitted to participate in gambling activities. We do not knowingly provide gambling services to minors or knowingly process their personal information for account use. Age verification checks may be carried out before or after registration, and accounts may be suspended or closed where age eligibility cannot be confirmed.

Changes to This Privacy Policy

Hobart may update this Privacy Policy from time to time to reflect legal, technical, operational or regulatory changes. The most current version will be published on hobartcasino.com with the updated effective date. Where required by law, we will take reasonable steps to notify users of material changes.

Sources and References

This Privacy Policy has been prepared with reference to generally applicable privacy and compliance principles relevant to Australia and gambling-related services, including:

• Privacy Act 1988 (Cth);
• Australian Privacy Principles;
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
• Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (Cth);
• guidance published by the Office of the Australian Information Commissioner;
• guidance and obligations relevant to responsible gambling, identity verification and fraud prevention; and
• GDPR principles where relevant to overseas processing, cross-border transfers or individuals located in jurisdictions applying those standards.

This Privacy Policy is intended as a transparent statement of Hobart’s data handling practices and should be read together with any applicable Terms and Conditions, responsible gambling measures, and any account-specific notices issued through hobartcasino.com.